Privacy and data protection for FxPro forex clients

Client data at FxPro in the UAE is collected and processed only to run forex trading accounts, provide platform access and meet applicable financial regulations. Information is taken during registration, trading and support interactions, and then used to verify identity, operate the account, execute orders and keep mandatory records. Personal data typically includes identification details, contact and financial information, trading history and communication logs. These records are stored on protected servers with access given only to staff and service providers who need it for defined tasks. Data may be transferred outside the UAE, but such transfers use contractual or legal safeguards intended to keep a similar level of protection. Retention periods are linked to the life of the account and a further regulatory period, often several years. Clients can ask to access, correct, delete or limit processing of their data, subject to legal record-keeping requirements. Marketing messages can be declined, although essential account notifications continue. Overall, FxPro aligns its privacy handling with the UAE financial and data rules that apply in the jurisdictions where it operates.

FxPro collects personal information that is required to identify the client, open and operate a trading account and comply with financial rules in the UAE.

Main categories of data include:

• Identity data: name and identification documents.
• Contact data: email address, phone number and similar contact details.
• Financial data: information needed to fund accounts and assess trading activity.
• Trading data: orders, positions, transaction history and related account activity.
• Communication records: emails, chat logs and phone call recordings with support.

These data types are captured at different stages: onboarding, routine trading, account maintenance and when a client contacts support. Communication records are kept so that queries can be traced, disputes can be reviewed and historical information remains available for accounting and regulatory checks.

Personal information supports several core processes in FxPro forex operations:

• Account setup and maintenance: identity verification, profile creation and ongoing management of trading accounts.
• Transaction execution: use of account and trading data to process forex orders and related operations.
• Security monitoring: checks on account activity to detect unusual or potentially unauthorized use.
• Service communication: sending information about account status, platform updates and changes to terms.
• Optional market updates: if a client has opted in, sending news on market conditions or platform features linked to forex trading.
• Regulatory compliance: maintaining records, preparing reports and responding to information requests from relevant authorities.

These uses follow the legal and regulatory framework that applies to financial service providers in the UAE and associated free zones.

Client data is kept for as long as needed to operate the forex account and then for a further period to satisfy legal and operational requirements. Communication and transaction records are generally retained for up to six years from their creation date. This duration helps with handling future complaints, reviewing past issues and meeting audit or reporting demands.

Storage relies on secure servers with both technical and organizational controls. Access is limited to employees and contracted service providers who require specific information to perform assigned duties. When information is transferred across borders, FxPro applies mechanisms such as contractual clauses or reliance on jurisdictions with recognized data protection regimes so that protection standards are broadly maintained.

Clients of FxPro in the UAE have several privacy-related rights regarding their personal data:

• Right of access: ability to request a copy or description of personal data held.
• Right to rectification: ability to correct or update inaccurate or incomplete information.
• Right to erasure or restriction: in some cases, the possibility to request deletion or limitation of processing, subject to legal record-keeping duties.
• Right to manage communications: ability to change marketing and notification preferences.

To use these rights, a client needs to contact support or the relevant privacy contact. A request may require identity verification before any disclosure or change is made. Even if marketing communications are turned off, strictly necessary messages tied to account security, contractual notices and regulatory information will still be sent.

Example of typical actions a client can take:

1. Request a summary of stored personal data.
2. Ask to correct outdated contact or identification details.
3. Apply to limit specific processing where local law allows.
4. Change preferences for receiving market or service-related updates.

The UAE privacy environment does not rely on one single overarching law that covers all sectors in the same way. Instead, data protection results from a combination of sector-focused rules and the regimes in financial free zones such as the Dubai International Financial Centre and the Abu Dhabi Global Market.

FxPro, as a forex broker in the region, structures privacy and data handling to be consistent with the expectations of the authorities that license and supervise its activities. This includes keeping client information confidential, maintaining adequate records and applying security and governance practices that match financial services requirements. As local regulation continues to develop, policies and internal processes are adjusted to stay aligned with applicable obligations in each relevant jurisdiction.

To operate the forex platform and related services, FxPro uses external service providers in several areas. Typical categories are:

When personal data is shared with such entities, this is done under agreements that require processing only for clearly defined purposes and with protection measures compatible with FxPro's obligations. Personal information is not sold to third parties for their own marketing campaigns. Data sharing is confined to operating the service, meeting financial and legal duties and protecting legitimate business interests such as fraud prevention or dispute handling. Clients can contact the dedicated privacy or support channel for more detail about specific providers and associated safeguards.

Protection of client data combines technical tools and procedural controls. Measures in place include:

• Encryption of data in transit or at rest where appropriate, to reduce exposure if intercepted.
• Firewalls that separate internal systems from public networks and block unauthorized traffic.
• Access control rules that limit who can reach personal data and what actions they can perform.
• Regular reviews and updates of systems to respond to new security risks and vulnerabilities.

No online system can be entirely free of risk, so client-side behavior is also important. Recommended practices include using unique and strong passwords, enabling two-factor authentication where supported and keeping login credentials confidential. If a client notices unusual account activity or suspects unauthorized access, immediate contact with support allows incident handling measures to be activated as quickly as possible.

FxPro may revise its privacy policy when services, internal practices or governing laws change. For significant modifications, clients are informed through registered email addresses or via notices on the trading platform. Reviewing the policy from time to time helps clients stay aware of how their data is collected, used, shared and protected. Continued use of the forex services after updates indicates acceptance of the revised terms, subject to applicable law in the UAE and any relevant free zones.